This will depend on a number of factors. You will need to either submit a request for a settlement figure via our
online contact form or contact us on 0870 5050 150.

You will need to contact us on 0870 5050 150 to request a different payment date. We can move your payment date to within 15 days of your original payment date. The first date change you request is free of charge, any subsequent changes are charged at £50.00.

You will need to complete a new Direct Debit Mandate Form and send it to us via one of the following methods:

• By e-mail to customer.services@bmwfin.com
• By post to the following address: BMW Financial Services, Customer Services Department, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF.
• By fax on 0870 5050 285

Once we receive the mandate back from you it takes 5 days to set it up with your bank. It may be necessary for you to make alternative arrangements for the next payment if it is due within 5 days of us receiving the request.

Please note we cannot collect any money due under the agreement from anyone other than you.

You must continue making your monthly payments until the matter has been resolved with your insurance company. * Please ensure that you notify us on 0870 5050 150 as soon as possible after the theft or accident.

* If you choose not to maintain your monthly payments this could have an adverse affect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

Please note that if the amount paid by your insurance company is insufficient to cover what is still outstanding on your agreement, you will be required to pay the difference between the insurance company settlement figure, and the amount due to us in settlement of your agreement. If however, you've taken out BMW Shortfall insurance and paid all the premiums relating to this, this insurance cover will meet the difference between the insurance company settlement and the amount due to BMW Financial Services to settle your agreement.

BMW Financial Services does not operate a payment holiday policy.

Please contact us on 0870 5050 198 so that we can discuss your current situation and the possible options available to you.*

If you have taken out BMW Income Protection insurance we will be able to advise if you are eligible to make a claim.

* Please be advised that if you choose not to maintain your monthly payments this could have an adverse affect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

If you make your monthly payments by Direct Debit, you should contact your bank in the first instance. For all other methods of payment, you should contact us immediately on 0870 5050 150. It is important that you keep in contact with us to advise us of the situation and also to discuss how your payment(s) can be brought back up to date. Please contact us on 0870 50 50 150 and we will be happy to discuss the options available to you.*

* Please be advised that if you choose not to maintain your monthly payments this could have an adverse affect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

• Direct Debit - To make payment by Direct Debit or to change your bank details please contact us on 0870 5050 150. You will need to complete a Direct Debit Mandate Form to confirm your new account details. Please be advised that we may ask for additional information if the bank account is not in your name.
• Card Payment - Payment can be made via the card payment line on 0870 5050 150. We accept the following credit or debit cards at no additional cost to you: Switch / Solo, Visa Debit / Visa Electron, MasterCard/ Maestro/ Visa, American Express. This is the quickest way to make a payment
• Bank Transfer - If you would like to make a payment against your finance agreement by bank transfer please contact us on 0870 5050 150 and we will provide you with our bank details.
• Standing Order - If you would like to make your monthly payments by standing order please contact us on 0870 5050 150 and we will provide you with our bank details together with the instruction you need to complete and take to your bank.
• Cheque Payments - Please send all cheque payments, made payable to BMW Financial Services, to the following address quoting your agreement number on the reverse of the cheque:
  
  BMW Financial Services, The Accounts Department, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF